Where They Were: The Challenge / Opportunity
The chief operating officer for this trade promotion agency was faced with disparate systems, mandated requirements and the challenge to bring resources together to better support U.S. businesses, as well as to position this commercially oriented international trade agency.
Who Was Involved
We brought together international trade and development organizations, Trade Promotion Coordinating Committee (TPCC) departments and agencies, information technology providers, accounting and auditing firms, multilateral development agencies and businesses.
What We Did
Worked with program and financial staff inside the organization, contracted services providers and regulatory groups to identify and synthesize needs, available resources, and opportunities. Mobilized vendors to transform and integrate financial, project, communication, and administrative systems; created physical and virtual resource center; optimized procurement and audit systems; integrated international trade and development resources.
What Were the Results
Brought siloed systems and operations together to enable international trade teams to deliver excellence, Improved accessibility and quality of information for U.S. business and government trade promotion audiences, service delivery improvement.